Terms and Conditions

1.  These Conditions will apply to all sales of goods and services by Vortex Optical Coatings, hereafter referred to as the “Company”, to the exclusion of all other terms, conditions and warranties, whatsoever, and the Company shall not be bound by any representation, guarantee or warranty made by its employees, agents or representatives. These Conditions shall not be varied unless by written agreement between the Company and you, the intended Purchaser.

2.  These Conditions or any agreed change to these Conditions shall in all respects operate in conformity with English Law and English courts.

3. The Company shall not be liable for any inability to comply with the obligations of an order due to any cause whatsoever beyond its reasonable control. This includes (but not limited hereto) war, flood, riot, act of God, storm, fire, earthquake, global pandemic, strike or lock out, explosion, confiscation, action of any government or government agency, or shortage of goods and time for delivery shall be extended by a period corresponding to the period to such inability provided always that either the Company or you may give notice in writing to the other cancelling deliveries which should have been made during a period of force majeure in the event of such period extending beyond 85 consecutive days.

4. The prices shown in your sales offer or quotation are the quoted prices at the date of printing. Prices are payable exclusively in Sterling. The Company, in exceptional circumstances reserves, the right to adjust the price by such an amount as may be necessary to cover any increase affecting the Company after the date hereof, attributable to market conditions prevailing at the date of delivery to you.

5.  Delivery dates are given in good faith and all reasonable endeavours will be made to meet them; the Company will not be responsible for any losses caused to you by late delivery. Each delivery of goods in accordance with an order shall be deemed to constitute a separate contract to which these items and conditions shall, so far as it is possible, apply and failure to make any delivery shall not terminate the order as to future deliveries. Please refer to your quotation for the method of delivery.

6.  Acceptance of any orders for goods shall comprise an agreement to sell the goods and not a sale of them and no title to the goods shall pass to you by reason of delivery and acceptance of the same. The Company shall remain the owner of the goods until all sums owned by you to the Company and any and all claims by the Company against you arising from the Company’s business relationship including all sums owed as a result of contracts entered into at a future date or simultaneously have been paid and/or satisfied in full.

7.  No claim for damage to or loss of the goods or part thereof in transit will be considered by the Company unless you:   (a) Give separate written notice to the carrier concerned, if any and to the Company of the damage or shortage within seven days of delivery of the goods or, in the event of loss of the goods, within ten days of the notified date of dispatch; and   (b) Submit a detailed claim in writing to the Company within five days of the date of the notice given under (a) above, and endorsed, where applicable, on the carrier’s receipt that the goods had been accepted without examination.

8.  Subject to clause 10 hereof payment terms to approved accounts are strictly 30 days net from date of invoice unless specifically agreed in writing. A 5% interest charge will be charged on all late payments.

9.  Without prejudice to their rights to damages the Company may terminate the contract by notice in writing if you fail to take any delivery of goods when due or makes default in any payment due.

10.  If you commit any act of bankruptcy, or your company passes or is presented with any resolution or petition to wind up its business or a receiver be appointed of your company’s undertaking, property or assets or any part thereof or if your company has any execution or poinding levied upon any of its goods or property all unpaid invoices of the Company shall come immediately due and payable. The Company shall have the right to determine any contract then subsisting without prejudice to any claim or right the Company might otherwise make or exercise.

11.  The Company will not warrant, guarantee or hold that the goods are of merchantable quality or fit for any purpose, whether such purpose is known to the Company or not, and in the event of you receiving defective goods you must forthwith notify the Company of the same and if requested return the goods to the Company:   (a) Any goods manufactured by the Company alleged by you and acknowledged by the Company to be defective in material or workmanship, will, subject as after mentioned, be replaced by the Company, provided always that the Company will not entertain any such allegation unless it is made within six months of the date of receipt of the goods by you.   (b) No liability is accepted for goods supplied by the Company proving to be defective in design or unsuitable for your purposes. Nor will liability be accepted for goods which have been subjected to any process after leaving the Company’s premises. In no case shall the Company be liable for any claim for labour, damages or other expenditure either direct or consequential arising out of any goods manufactured by them and alleged to be defective, regardless of whether such goods are used singly or as components in other products.

12.  No warranty or condition is expressed or implied either with regard to the goods to be supplied or as to any material used in their manufacture and, without prejudice to the foregoing generality, the implied conditions specified in Sections 13 to 15 inclusive, of the Sale of Goods Act 1893, as amended by the Supply of Goods (Implied Terms) Act 1973, are excluded.

13.  Packing charges, if appropriate shall be in accordance with the type of container supplied by the Company as indicated on the invoice. In no case shall the Company be required by you to consign goods by air freight, or any other express transport, except at your expense.

14.  Whilst we endeavour to make every effort to avoid any damage, we regret the company cannot be liable for damage to customer furnished or supplied material, whilst in our possession for processing.

15.  If you are located within the European Union, the prices specified are exclusive of Value Added Tax and the intended Purchaser shall pay to the Company a sum equal to such tax in addition to and at the same time as the prices so specified.

16.  Any notice sent by post in accordance with these Conditions shall be deemed to have been delivered or served 48 hours after the same shall have been posted in a properly addressed prepaid envelope and proof of posting shall be sufficient proof of service.

17.  These Conditions do not constitute any partnership or agency between you and the Company.

18.  If any part of any provision of these Conditions shall to any extent be invalid or unenforceable the remainder of such provision and all other provisions hereof shall be unaffected thereby and enforceable to the fullest extent permitted by law.

19.  You shall insure all goods on your premises or under its control with a reputable insurance company in respect of all risks as a prudent owner would insure goods on a full indemnity basis against any and all losses or damage.

20.  By accepting the goods and services under these Conditions, you are entitled to receive such discount(s) as the Company decides on subsequent orders. Details of any such discounts are in your sales offer or quotation.

21.  Payments are made via the Paypal secure system, most major credit cards are accepted.

a) Privacy Policy – If you purchase through our online payment portal, your credit or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by us and/or the payment processors with which we work. We may also collect some limited information such as postal code, mobile number and details of your transaction history, all of which are necessary to provide the service. In addition the payment processors generally provide us with some limited information related to you such as a unique token that enables you to make additional purchases using the information they’ve stored and your card type, expiration date, and certain digits of your card number.

b) Delivery Policy
Standard Delivery Times and approximate costs
UK – 1-2 day – Cost £20.00
Europe – 2-3 days – Cost £35.00
USA – 5-7 days – Cost £35.00
Rest of World – 7 days- Cost TBA but typically £30.00-£80.00
We will use the 

Refund / Cancelation Policy

If the product does not meet the specification as per description on the website, we will cheerfully give a full refund. We require notification within 30 days of the originally purchase, after this refunds will not be given.

Cookies – terms and conditions

We use Google Analytics which means that when you visit our site, you receive a cookie which can be categorised as a ‘performance cookie’. By using our website, you are agreeing that we can place these types of cookies on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at http://www.allaboutcookies.org and http://www.youronlinechoices.eu for a video about cookies visit http://www.google.co.uk/goodtoknow/data-on-the-web/cookies. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

What is a performance cookie?

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

What if I do not want to accept cookies?

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